1. It Easy To Find
Our policy is very easy. Check your receipts and even in the package so that customers have every opportunity to review your return policy.
2. No Hidden Return Costs
Nothing is worse than getting hit by hidden costs. It's up to the customer to pay for return shipping - make that very clear.
3. Time Frame Limitations
It's normal to give a specific time frame to accept returns. You certainly don't want to accept a return a year later, so it's important to define how long the customer has to make up their mind. Tell your customers if they must return the product within 30, 60 or 90 days of purchase. Also, you should have a separate time frame for damaged or malfunctioning products.
4. Exchange, Credit, Cash
State whether the customer can expect to exchange the item, get store credit, or enjoy a cash return. Every merchant has their own preference, and you shouldn't feel pressured to offer "full-refund, no questions asked." In the event of a malfunctioning or damaged item, it shouldn't be the customer's responsibility to pay extra for anything. Make every effort to replace the item, or give a full refund without incurring any costs to the customer.
5. Knowledgable Staff
Ensure that all staff members are up to date with your return policy procedures so they can assist customers effectively.